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Terms and Conditions
Introduction and License
Coin Master is operated under License: Curacao eGaming. The scope of services includes providing access to online pokies and related gaming activities for users in Australia and other permitted jurisdictions. By accessing and using our services, you agree to comply with these Terms and Conditions.
Eligibility
To participate in our services, users must be at least 18 years of age. Coin Master prohibits access to individuals located in jurisdictions where online gambling is illegal or restricted. It is the user’s responsibility to ensure that they comply with local laws before using the services provided by Coin Master.
Account Rules
- Users are permitted to create only one account per person.
- All users must complete mandatory KYC (Know Your Customer) verification before engaging in real-money gambling.
- Users are responsible for maintaining the security of their account and must not share their account details with others.
- Any misuse of accounts, including but not limited to account sharing or using multiple accounts, may result in account suspension or closure.
Deposits and Withdrawals
- Users are required to adhere to all payment rules established by Coin Master for deposits and withdrawals.
- All transactions are processed in compliance with AML (Anti-Money Laundering) regulations and may require verification of identity and payment methods.
- Withdrawals will be processed within a reasonable timeframe, typically within 1 to 5 business days, subject to verification requirements.
- Users must ensure that all deposits are made using legitimate funding sources.
Prohibited Activities
Coin Master strictly prohibits the following activities:
- Cheating or fraudulent behavior in any form.
- Abuse of bonuses or promotional offers.
- The use of bots or automated systems to manipulate gameplay.
- Exploitation of system errors or glitches for personal gain.
- Any unauthorized manipulation of the gaming experience.
Limitation of Liability and Termination
Coin Master reserves the right to suspend, restrict, or permanently close accounts if users violate these Terms and Conditions, fail to comply with regulatory requirements, or engage in suspicious activity. Users acknowledge that Coin Master is not liable for any losses incurred as a result of account termination or restriction.
Bonus Terms and General Promotional Conditions
- All bonuses and promotions offered by Coin Master are subject to specific terms and conditions, which will be clearly outlined at the time of the promotion.
- Users must meet any wagering requirements associated with bonuses before being eligible to withdraw any winnings derived from bonus funds.
- Coin Master reserves the right to modify or cancel bonuses at any time, without prior notice.
Fair Play and Game Integrity Rules
Coin Master is committed to maintaining a fair gaming environment. All games are regularly tested for fairness and integrity. Users are expected to engage in fair play and report any suspicious behavior to the support team.
Fraud Prevention and Security Monitoring
Coin Master employs advanced security measures to monitor transactions and prevent fraudulent activities. Users are advised to report any suspicious activity related to their accounts. Non-compliance with security measures may lead to account suspension.
Dispute Resolution and Complaint Handling Process
In the event of any disputes or complaints, users are encouraged to contact the support team for resolution. Coin Master will make every effort to address any issues promptly. If a resolution cannot be reached, users may seek mediation through relevant regulatory bodies in Australia.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Australia.
Responsible Gambling Measures and User Protection Tools
Coin Master is dedicated to promoting responsible gambling practices. Users are encouraged to set personal limits on their gameplay and to utilize tools provided by the platform to manage their gambling behavior. Resources and support for gambling addiction are available through the support team.
User Acknowledgment
By using the services provided by Coin Master, users acknowledge that they have read, understood, and agree to abide by these Terms and Conditions.